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Rescue Coordination Centre Madrid

Rescue Coordination Centre Madrid

Paseo del Río, Somosaguas Sur (28223), Pozuelo de Alarcón

Units

393

POIs

491

Keywords

165

Active Users

350

Updated on Tuesday, May 19, 2026

WIP Last DEV LOG 13/05/2026, Changes and updates Down below

Welcome to the dispatch center of Madrid 112 Agency,

he population of the dispatch center is over 7.1 million residents, only 3 Million in the city of madrid, 8.022 km² Area, with 892.000 operations per Year between EMS and Fire and Rescue Operations reciving more than 10.000 calls per day on avarage.

SUMMA 112SAMURFire And rescue
URGENT Medical CareCritica inter Hospital TransportNon Urgent Patient Tranport
Number of operations Per Year3835766000307000150000-13000064.970

In the EMS departament is the first that im Working Into, IT is compose of the next agency’s

  • SUMMA112: the state found medical service with 2 ALS Helicopter, 26 ALS Ambulance, 16 ALS Cars, 2 Medical Supervisor, 2 Chief of operations, 2 Mass casualty Units and NRBQ, 1 Intensive Neonatal transport unit, 2 movil dispatch center, And 1 Nurse integretaed with the SAR helicopter of the State run Firefigting service
  • Madrid Red Cross, NGO with 20 BLS Ambulances, 6 ALS ambulance, 3 ALS Fast respond cars 1 SAR team, 2 movil dispatch center fon Mass casualty incidents, 1 Chief of operations, 1 Mas casualty logistic unit,
  • SAMUR-PC: City council of Madrid Civil protection and EMS service
  • Different town run Civil Protections
  • Madrid Barajas Airport Medical Service: 1 ALS Ambulance, 1 ALS Car, 2 BLS Ambulance7

In the state of Madrid there are 32 hospitals divided into the next category

  • 8 High complexity and high tech hospitals
    • 2 Burn Units and ICU that receive patients from all the nation wide + 1 In the Military Hospital
    • 1 Hyperbaric chamber in Gomez Ulla Hospital
    • 6 ICU specialized in mayor Adult Trauma, and 4 ICU specialized in Mayor Pediatric and neonatal TRAUMA
  • 10 Middle complexity hospitals
  • 6 Low complexity Hospital
  • 1 monograph hospital Center into Pediatrics
  • 2 monograph of psychiatric
  • 4 long stay hospitals
  • 2 Support Hospitals

Fire Department

  • Bomberos Comunidad de Madrid: Comunity of madrid state firefighter
  • Bomberos Ayuntamiento de Madrid: Madrid City Hall Firefighter
  • Bomberos Alcorcon: Alcorcon City Hall Firefighter
  • Bomberos Leganes: Leganes City Hall Firefighter
  • Bomberos AENA: Fire Fighter of the diferent airports of madrid, State of Spain run
  • Plan INFOMA: Comunity of madrid Run Forest Fire Fighhter Service
  • Civil Protection: diferent Civil protections service with Fire and rescue capabilities

Up Dates:

26/06/2026

Added POI

  • For Police (CNP), Pending municipal police and Guardia civil,

  • Road Tunel POI

  • M30 TUnels POI

  • Calle 30 POI

UNITS

  • Added Calle 30 Firefighter Service, Only for Tunels related incidents in madrid

Key Words

  • EMS Selection By type of unit, With Suggestion System (level 1, Level 2 and Level 3

  • Calle 30 Suggestion Sistem Undel #CL30, will priorice CL 30 units over madrid fire and rescue service in the tunnels

Radio Grups

  • Calle 30 radio grups Added

Status Page

  • Calle 30 Added

13/05/2026 Update

Added

  • Comercial Center POI

  • External Hospital POI + Address

  • New Key Words

Fixed

  • Diferents POI error with address

  • Hospital Departaments

  • Hospital Bonus Malus

Removed

  • Duplicate POI

  • Duplicate Units

NEXT Steps

  • add Madrid Civil Protection FUll POI

  • Add Madrid state Civil protection Units (Long Term)

  • Add a fire departament units

  • add key words for fire departament

  • Add full POI for Police

  • Add KEY industries and OFFICCE POI

  • REVIEW SAMUR UNITS adapting them to reality as close as posible ( long term)

  • Review BLS SUMMA Bases, Long TERM

  • Ad Samur Civil Portection First EMS responders

  • Add primary Care POI

  • Add Dialisis POI

  • Add Especialist POI

  • Add Non urgent transpor Units and POI (deciding if i add only public ambulance or private to

  • Add air rescue center of other nerby state (Segovia the unit started working in reality past april), Toledo, Valencia Cuenca, ETC

  • Created on
    December 2025
  • Dispatching
    • Ambulance (transport / non-emergency)
    • Ambulance (urgent / emergency)
    • Firefighters
  • Options
    • Resources using status 5 for speak request
    • Doctor uses sirene in status 7
    • Resources will be suggested in status 8
    • Resources tell destination verbal
    • Always use verbal call sign
    • Start session with precreated ambulance transports
    • Prevent operation creation on accept call
    • Operation location takeover from known POI
    • Resources drive to the standby area until abort command
    • GPS positions will be interpolated
    • Group districts by city name
    • Count equipment from area responsibility

Leitstelle der Klasse F