!!-- At this stage this Control Centre is considered in alpha stage. Some features have been implemented, but there’s much more work to be done. Thank you for your patience. --!!

–Visit the Support & Feedback post on the forum for details on Keywords and how to use them.–

Meldkamer Haaglanden - Regional Dispatch & Control Centre Haaglanden for Ambulance and Fire & Rescue Services

Welcome to the Regional Control Centre for the Haaglanden region in The Netherlands. This control centre offers both dispatching of EMS and Fire-Rescue units to the over 1 million residents of the Haaglanden area.

Vision

Rather than becoming a 100% realistic representation of real life, this control centre strives to become one easily accessible to players around the world, regardless of nationality (primary requirement is moderate understanding of the English language). Most of the real-life systems, keywords, unit types, etc have been ‚freely‘ translated into English to offer better understanding and accessibility. Feedback in this respect is very welcome.

In the post below (see forum) an explanation of keywords has been added as guidance how to effectively use these and deploy units. The system is based on always choose both an ‚Incident Descriptor‘ as well as a ‚Incident Priority Code‘. The latter determines what units will be dispatched.

Background Emergency Medical Services

The EMS System in The Netherlands neither deploys the Franco-German, nor the Anglo-American sytem of Emergency Medical Service provision. At this time all ‚emergency ambulances‘ are implemented as RTW/Amb type I units, while ‚patient transfer‘ ambulances are implemented as KTW/Amb type II units. Note also that currently the option is enabled where the system does not use/require emergency physicians. Testing and inquiries are currently in progress to test whether this is the most viable way to represent the Dutch system or not.

Units Implemented at this time

Ambulance Units

• High Care Ambulance: Standard emergency ambulance. Callsign 15-1##
• Medium Care Ambulance: Standard ambulance used for patient transport. Callsign 15-2##
• Rapid Responder: Solo ‚high care‘ ambulance units. Callsign 15-3##
• Emergency GP: Vehicle for GPs stationed at Out of Office Hour-Clinics. Rarely used for emergencies. Callsign: 15-7##
• Duty Officers: Ambulance Duty Officers for scene management & support. Not used for treating patients. Callsign: 15-80#
• MMT Helicopter: Trauma Helicopter for most complex cases. Only 4 in The Netherlands. Callsign: Lifeliner #
• Mass Casualty Team: Used for Mass Casualty Incidents. Manned by Ambulance drivers & nurses. Callsign: 15-590
• Red Cross Response Team: Used for Mass Casualty Incidents. Manned by Red Cross volunteers. Callsign: 15-830

Fire & Rescue Units

• Engines: Base allround emergency unit for both fire and rescue missions. Callsign 15-##30
• Aerial Platform: Unit for elevated rescue or extinguishing. Callsign 15-##50
• Rescue Trucks: Unit for (complex) technical rescues. Callsign 15-##70
• Wilfire Engine: 4x4 fire engine designed for fighting wildfires. Callsign 15-##40
• Wildfire Scout: 4x4 utility jeep designed for rapid deployment to (suspected) wild- and brushfires. Callsign 15-##41
• Water Rescue Vehicle: Utility van that transport water rescue team / divers to water rescues. Callsign 15-##10
• Pod Trucks: Trucks used to transport attacheable equipment pods to incident scenes. Callsign 15-##80
• Duty Officers: Officers for scene management & support. Command up to 4 engines (platoon). Only units designated ‚Commander‘ ingame. Callsign 15-959# (1-3)
• Chief Duty Officers: Officers for scene management when more than 4 engines or more than 1 platoon is deployed. Callsign 15-959# (5/7)
• Fire Commander: Most senior officer for scene management at very large incidents. Callsign 15-9590
• HazMat Officer: Officer with specialized knowledge of management of scenes involving Hazardous Materials. Callsign 15-9020
• Reinforcement Engines: ‚Backup engines‘ (volunteer) alerted during large incidents to maintain area coverage. Callsign 15-##31
• Logistics Truck: Provides extra material and equipment to large scenes. Callsign 15-9786
• HazMat/QRT Truck: HazMat truck and Quick Response Team for violent/terrorist assignments. Callsign 15-7620
• Boat Trailer: Deployable boat trailer (attached to Rescue Truck or Water Rescue Vehicle) for water rescues. Callsign ##12
• Tanker Pod: 7000-8500 liter transportable/deployable water tank and gun. 6568 & 6768 with foam extinguishing capabilities. Callsign ##68
• Command Pod: Deployable Command Pod for multidisciplinary coordination on scene. Only unit with ‚Command‘ characteristic. Callsign ##99
• Large Water Supply Transport: Supplies for 8000L/min water supply over 1,5km, or 4000L/min over 3km. Callsign ##60
• Decontamination Pod: Supplies and deployable equipment for on scene decontamination. Callsign 8123 & 8227
• Mass Casualty Pod: Mass casualty equipment pod. Callsign 5688

Work in Progress

The control centre is still very much under development. Thank you for your understanding that things might therefore change, be incomplete or not be fully representable of real life.

I nonetheless hope you’ll enjoy giving this control centre an early shot. Have fun!